A dissertation at the College of Management and Economics at the University of Karbala discussed “The impact of cognitive intelligence in improving the quality of services – an analytical study of the opinions of a sample of department heads and divisional officials at the Warith International Foundation for Oncology and Al-Kafeel Specialized Hospital” by the student Ahmed Rahm Al-Fatlawi.

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The study aimed to investigate the impact of cognitive intelligence on the quality of services, with a focus on services at Al-Kafeel Specialized Hospital and the Warith International Foundation for Oncology in Holy Karbala. To measure the extent of the combination of relationships between the previously mentioned variables in the two mentioned institutions.

The study reached a set of results, the most important of which is cognitive intelligence that plays a fundamental role in improving the quality of services provided.

The study recommended the need to develop strategies that enhance cognitive intelligence in health institutions, in addition to continuing investment in developing the mental capabilities of medical and administrative staff and integrating the concepts of cognitive intelligence into training and human resources development processes.